Policies & Disclaimers

Effective date: November 2024

Welcome to Acorn Avenue Career Consulting! To ensure clarity and transparency, we’ve outlined our policies and disclaimers below. Please review these terms carefully, as using our services implies acceptance of these policies.

General Disclaimer

Acorn Avenue provides career coaching and consulting services designed to support your professional growth and career development. Please note that our services are not intended to replace medical, psychological, or legal assistance. Jessica McKenna, the founder of Acorn Avenue, is not a licensed psychologist, therapist, doctor, or lawyer and does not offer medical, psychological, or legal advice. If you are in need of mental health, medical, or legal support, please consult with a qualified professional.

Our coaching services are designed to guide you toward career success and fulfillment, but they should not be seen as a substitute for professional therapy or mental health services.

No Guarantee of Results

While Acorn Avenue is committed to providing high-quality coaching and guidance, we cannot guarantee specific outcomes. Career success depends on various factors beyond our control, including individual effort, market conditions, economic factors, and personal circumstances. Although we strive to support you in reaching your goals, achieving results will ultimately require your dedication and consistent action.

Client Responsibilities

At Acorn Avenue, we believe that the coaching process is a collaborative effort. To gain the most value from our services, clients are expected to actively engage in each session and take responsibility for their personal growth and progress.

Clients are encouraged to:

Engage Fully: Actively participate in coaching sessions, approach the process with an open mind, and be willing to explore new perspectives.
Complete Assignments: Follow through on any assignments, action steps, or exercises provided to support their career journey. These activities are designed to enhance self-awareness, skill-building, and progress.
Communicate Openly: Share honest feedback, insights, and questions throughout the coaching relationship. Open communication ensures that each session is tailored to meet individual needs and goals.

Ultimately, clients are responsible for applying the strategies and insights gained from coaching to their own lives and careers. By taking consistent, intentional action, clients empower themselves to reach their career goals and maximize the benefits of our work together.

Opinions & Advice

The advice, opinions, and strategies provided during Acorn Avenue’s coaching sessions, workshops, webinars, blog posts, or other materials are based on Jessica McKenna’s experience and personal perspective. It is important to remember that all advice is provided as general guidance. Clients are responsible for their own decisions and actions based on this guidance, and Acorn Avenue is not liable for any outcomes resulting from the implementation of advice provided.

Confidentiality & Privacy

At Acorn Avenue, we prioritize your privacy and confidentiality. We will not sell, share, or misuse any personal information you provide to us. Any data collected, including emails, session notes, or other personal information, is securely stored and not shared with third parties without your explicit consent. We are committed to maintaining your privacy and respect your right to confidentiality.

Use of Examples and Anonymity

To protect client privacy, all names and details in examples or testimonials on the Acorn Avenue website, blog, or other materials are modified and anonymized. Testimonials used have been shared with client consent, and identifying details may have been removed to maintain confidentiality.

Digital Communications Consent

By engaging with Acorn Avenue’s coaching and consulting services, clients consent to receive digital communications from us, including but not limited to email and messages related to scheduling, resources, career tips, and follow-up information. These communications are intended to enhance the coaching experience and provide valuable support on your career journey. Clients may opt out of non-essential communications at any time by contacting us directly.

Non-Disclosure Agreement

At Acorn Avenue, we understand that coaching conversations may involve sensitive information regarding clients’ current or prospective employers, career plans, or personal goals. We are committed to maintaining the confidentiality of any such information shared during coaching sessions.

Confidentiality Assurance: Any sensitive or proprietary information discussed in coaching sessions will be kept strictly confidential. Acorn Avenue will not disclose, share, or discuss any details regarding your employment situation, career plans, or other private matters without your explicit consent.
Commitment to Privacy: We prioritize your trust and privacy in every aspect of our work. All information shared is used solely to support your career growth and development goals and is not shared with third parties or external entities.

By participating in Acorn Avenue’s coaching services, clients can be assured that their personal and professional information remains confidential and respected at all times.

Cancellation & Refund Policy

Acorn Avenue has a 48-hour cancellation policy. Cancellations made within 48 hours of a scheduled session may incur a fee unless a valid reason is provided, in which case we may accept cancellations within 24 hours. For last-minute cancellations or no-shows, a fee may apply. If you would like to reschedule, please contact us as soon as possible to arrange an alternate time. Refunds or rescheduling options may be provided under specific circumstances, but please review these terms before booking.

Payment Policy

At Acorn Avenue, we aim to provide a smooth and secure payment experience. Payments are processed through Kajabi Payments, ensuring a seamless checkout and secure transactions.

Payment Due Date: Payment is required prior to each session or, if you have selected a package, in full upfront before the first session. This policy ensures that we can reserve your time slot and deliver the best possible service for your career journey.
Accepted Payment Methods: Through our Kajabi Payments-powered Checkout page, you may enter your credit card information directly or select from other available payment methods that we have enabled for your convenience. Kajabi Payments processes all payments securely and collects them into our connected bank account. Transactions incur a small fee, comparable to major payment providers. Read more about that here.
Availability of Kajabi Payments: Kajabi Payments is available to customers whose businesses are based in the US, Australia, and Canada, ensuring a safe and accessible payment solution for Acorn Avenue clients in these regions.
Late Payment Fees: Payments are expected by the due date specified at booking. In cases where payment is not received on time, a late fee may be applied to your balance, and sessions may be rescheduled or postponed until full payment has been received.

If you have any questions about payment options or need assistance with the process, please feel free to reach out. We appreciate your cooperation in adhering to these terms.

Liability Limitation

Acorn Avenue is not responsible for any direct, indirect, or incidental damages that may arise from the use of our services. By participating in our coaching programs or consulting sessions, you acknowledge that you assume full responsibility for the decisions you make based on our guidance. You agree not to hold Acorn Avenue, or any of its team members, responsible for outcomes resulting from any actions you take based on our advice.

Affiliate Disclaimer

Acorn Avenue may participate in affiliate programs and may recommend certain products, courses, or services that align with our mission. If you make a purchase through one of our affiliate links, we may receive a small commission at no additional cost to you. Please note that we only recommend products or services we genuinely believe in, but we encourage clients to conduct their own research before making a purchase.

Intellectual Property

All content created by Acorn Avenue, including blog posts, resources, and courses, is the intellectual property of Acorn Avenue Consulting and is protected by copyright. No part of this content may be reproduced, distributed, or transmitted in any form without prior written permission from Acorn Avenue. Unauthorized use of our materials is prohibited.

Non-Compete Clause

All materials, methods, and content provided by Acorn Avenue are proprietary and designed specifically for client use within the context of our coaching relationship. Clients agree not to replicate, distribute, or use any materials, processes, or strategies from Acorn Avenue for personal or commercial gain without prior written permission. This includes, but is not limited to, course materials, coaching frameworks, and resources provided during sessions or as part of Acorn Avenue’s services.

Copyright Notice

All content on the Acorn Avenue website and in any resources, courses, or coaching materials is protected by copyright and remains the intellectual property of Acorn Avenue. This includes written content, graphics, images, and other custom elements. Unauthorized reproduction, distribution, or use of this content is prohibited. For inquiries regarding permissions, please contact us directly.

Jurisdiction and Governing Law

These terms, policies, and disclaimers are governed by the laws of New Brunswick, Canada. Any disputes arising from the use of Acorn Avenue’s services or content will be subject to the exclusive jurisdiction of the courts in New Brunswick.

Agreement to Terms

By using Acorn Avenue’s services, you agree to these terms and policies. We encourage all clients to review these policies thoroughly before proceeding with any paid services. If you have any questions or need clarification, please reach out before booking a session or purchasing a product.

Modification of Terms

Acorn Avenue reserves the right to update or modify these policies and terms at any time to ensure continued alignment with best practices and evolving client needs. Should significant changes occur, clients will be notified via email or on our website. By continuing to use our services after such changes are made, clients indicate their acceptance of the updated terms. We encourage clients to review these policies periodically to stay informed of any modifications.